Terms of Service

Last Updated: May 18, 2026

Welcome to Star Struck Grooming Salon ("Company," "we," "our," or "us"). These Terms of Service ("Terms") govern your use of our website, services, booking systems, communications, customer portal, AI-assisted tools, and any related applications or integrations, including integrations with third-party platforms such as Jobber.

By accessing or using our services, website, booking tools, payment systems, messaging systems, or AI-powered features, you agree to be bound by these Terms.

1. Eligibility

You must be at least 18 years old, or the age of majority in your jurisdiction, to use our services.

By using our services, you represent and warrant that:

• You have the legal authority to enter into this agreement

• All information you provide is accurate and current

• You will use our services only for lawful purposes

2. Services Provided

Star Struck Grooming Salon provides pet grooming services.

We reserve the right to modify, suspend, or discontinue any portion of our services at any time without prior notice.

Service availability may vary based on scheduling, location, staffing, weather conditions, technical issues, or other operational limitations.

3. Scheduling, Estimates, and Appointments

Appointments may be requested through our website, phone, SMS, email, customer portal, social media, or third-party scheduling systems.

Estimates are provided based on the information available at the time and may change due to:

• Actual service conditions

• Additional labor requirements

• Changes requested by the customer

• Pet behavior, coat condition, matting, aggression, or safety concerns

• Product availability

• Additional services requested during the appointment

Appointment times are estimated arrival windows and are not guaranteed exact times.

We reserve the right to refuse or discontinue services for safety, health, abuse, or operational concerns.

4. Payments

Payment is due at the time services are rendered unless otherwise agreed in writing.

We may store payment methods through secure third-party payment processors.

By providing payment information, you authorize us to charge:

• Approved services

• Deposits

• Cancellation fees

• Late fees

• No-show fees

• Subscription or recurring services if applicable

Returned payments, chargebacks, or disputed charges may result in additional fees, suspension of services, or collection activity.

5. Deposits, Cancellations, and No-Shows

Certain appointments may require deposits or prepayment.

Unless otherwise stated:

• Cancellations made less than 24 hours before the appointment may incur a cancellation fee

• Missed appointments or no-shows may result in forfeiture of deposits

• Repeated cancellations or no-shows may result in refusal of future service

We reserve the right to reschedule appointments due to emergencies, staffing, weather, safety conditions, or operational needs.

6. Customer Responsibilities

You agree to:

• Provide accurate information

• Maintain a safe environment for service providers

• Disclose any known hazards, risks, behavioral concerns, or health conditions

• Comply with all applicable laws and regulations

• Ensure pets are properly restrained and vaccinated where required

You are responsible for any damages or injuries caused by unsafe conditions, inaccurate information, or failure to disclose relevant information.

7. Artificial Intelligence and Automated Technologies

We may use artificial intelligence (AI), machine learning systems, automated decision-making tools, conversational assistants, automated messaging, transcription tools, analytics systems, and similar technologies (collectively, "AI Tools") as part of our business operations, customer communications, scheduling systems, marketing systems, and service delivery.

AI Tools may be used for purposes including but not limited to:

• Scheduling and appointment management

• Customer support and communication

• Automated responses

• Drafting estimates, invoices, emails, or service notes

• Marketing content generation

• Website chat features

• Call summaries and transcriptions

• Service recommendations

• Business analytics and operational improvements

• Fraud prevention and security monitoring

You acknowledge and agree that:

• AI-generated content may contain errors, inaccuracies, omissions, or outdated information

• AI-generated responses are provided for informational and operational purposes only

• AI Tools do not provide legal, medical, veterinary, financial, or professional advice

• Human review may not occur before AI-generated communications are sent

• You should independently verify important information before relying on it

We make no guarantees regarding the accuracy, completeness, or reliability of AI-generated outputs.

You agree not to:

• Attempt to manipulate, exploit, reverse engineer, or bypass AI system safeguards

• Submit unlawful, harmful, defamatory, infringing, or malicious content into AI systems

• Use our services to generate spam, fraud, harassment, or illegal content

• Attempt to access confidential system prompts, training data, or proprietary AI configurations

Any information submitted through AI-assisted systems may be processed, logged, analyzed, or stored for operational, quality, security, training, compliance, or improvement purposes consistent with our Privacy Policy.

Please do not submit sensitive personal information, medical records, financial account information, social security numbers, passwords, or confidential information through AI chat systems unless specifically requested through a secure process.

8. Third-Party Services and Integrations

We may use third-party platforms and integrations, including but not limited to:

• Jobber

• Payment processors

• Messaging providers

• Email marketing systems

• AI service providers

• Analytics providers

• Scheduling systems

• Cloud storage providers

• Social media platforms

Your use of certain features may also be subject to the terms and privacy policies of those third parties.

We are not responsible for:

• Third-party outages or failures

• Data loss caused by third-party providers

• Third-party security incidents

• Changes to third-party platforms or APIs

• Third-party policies or business practices

9. Communications Consent and SMS Messaging Program

SMS Program Name

Star Struck Grooming Salon Customer Messaging Program

Program Description

By providing your mobile phone number and opting into SMS communications, you agree to receive text messages from Star Struck Grooming Salon related to:

• Appointment reminders

• Scheduling confirmations

• Service updates

• Estimates and invoices

• Customer support

• Account notifications

• Promotions and special offers

• Follow-up communications

• AI-assisted customer service communications where applicable

Consent to receive SMS messages is not required as a condition of purchasing goods or services.

Message Frequency

Message frequency may vary depending on your interactions, appointments, account activity, requested services, and promotional participation.

Customers may receive recurring messages.

Message and Data Rates

Message and data rates may apply according to your mobile carrier plan.

Customer Support Contact Information

For help regarding our messaging program, contact:

Star Struck Grooming Salon
Phone: 951-738-8228
Email: Starstruckgroomingsalon@gmail.com
Website: Home | Star Struck Grooming Salon

You may also reply HELP to any text message for additional assistance.

Opt-Out Instructions

You may opt out of SMS communications at any time by replying STOP to any message.

After opting out, you may receive one final confirmation message confirming your unsubscribe request.

For additional assistance, reply HELP.

Privacy Policy

Your information will be handled in accordance with our Privacy Policy available at:

[PRIVACY POLICY URL]

General Communications Consent

By providing your contact information, you consent to receive communications from us, including:

• Calls

• Emails

• SMS/text messages

• Appointment reminders

• Marketing communications

• Automated or AI-assisted communications

• Transactional notifications

Message and data rates may apply.

Consent to receive marketing communications is not required to purchase services.

You may opt out of marketing communications at any time using the unsubscribe instructions provided.

10. Intellectual Property

All website content, branding, graphics, text, logos, software, workflows, AI-generated materials, and service materials are owned by or licensed to Star Struck Grooming Salon and protected by applicable intellectual property laws.

You may not:

• Copy

• Reproduce

• Modify

• Distribute

• Reverse engineer

• Republish

• Sell

• Scrape

• Exploit

any portion of our content or systems without prior written consent.

11. User Content

If you submit reviews, photos, testimonials, comments, messages, videos, or other content to us, you grant us a non-exclusive, royalty-free, worldwide license to use, display, reproduce, modify, publish, and distribute such content for business, marketing, operational, and promotional purposes.

You represent that:

• You own or have permission to submit the content

• The content does not violate any laws or third-party rights

• The content is not false, defamatory, abusive, or infringing

We reserve the right to remove content at our discretion.

12. Privacy

Your use of our services is also governed by our Privacy Policy.

We may collect, process, store, and share information as described in our Privacy Policy, including information processed through AI-assisted tools and third-party service providers.

13. Disclaimer of Warranties

Services are provided on an "AS IS" and "AS AVAILABLE" basis.

To the maximum extent permitted by law, we disclaim all warranties, express or implied, including:

• Merchantability

• Fitness for a particular purpose

• Non-infringement

• Availability

• Accuracy

• Reliability

• Security

We do not guarantee uninterrupted or error-free operation of our website, software, AI systems, communications, or services.

14. Limitation of Liability

To the fullest extent permitted by law, Star Struck Grooming Salon and its owners, employees, contractors, affiliates, licensors, vendors, and service providers shall not be liable for:

• Indirect damages

• Incidental damages

• Consequential damages

• Lost profits

• Lost data

• Business interruption

• Emotional distress

• AI-generated inaccuracies

• Service interruptions

• Unauthorized access

• Third-party failures

Our total liability for any claim shall not exceed the amount paid by you to us for the specific services giving rise to the claim.

15. Indemnification

You agree to defend, indemnify, and hold harmless Star Struck Grooming Salon, its owners, employees, contractors, affiliates, and service providers from and against any claims, damages, liabilities, losses, costs, and expenses arising out of:

• Your use of the services

• Your violation of these Terms

• Your misuse of AI-generated content

• Your violation of any laws or third-party rights

• Your submitted content

16. Termination

We may suspend or terminate access to our services at any time, with or without notice, for conduct we believe violates these Terms or is harmful to our business, customers, staff, systems, or third parties.

Termination does not relieve you of payment obligations incurred before termination.

17. Governing Law

These Terms shall be governed by and interpreted under the laws of the State of California, without regard to conflict of law principles.

Any disputes arising under these Terms shall be resolved exclusively in the courts located in Riverside County, CA.

18. Dispute Resolution

Before filing any legal claim, both parties agree to attempt to resolve disputes informally.

If a dispute cannot be resolved informally, either party may pursue legal remedies consistent with these Terms.

Optional Arbitration Clause:

Any disputes arising from these Terms may be resolved through binding arbitration in accordance with applicable arbitration rules.

19. Changes to These Terms

We reserve the right to update or modify these Terms at any time.

Updated Terms become effective upon posting to our website.

Continued use of our services after updates constitutes acceptance of the revised Terms.

20. Contact Information

Star Struck Grooming Salon
1411 Rimpau Ave, STE 115, Corona CA 92879
starstruckgroomingsalon@gmail.com
951-738-8228
www.starstruckgrooming.com 

Important Notes

This template is intended for general informational purposes and should be reviewed by a licensed attorney familiar with your business type, state laws, consumer protection requirements, AI compliance obligations, privacy laws, SMS marketing laws, and local regulations before publication.

If you use:

• SMS marketing

• AI-generated customer interactions

• Recorded calls

• Subscription billing

• Payment storage

• Customer portals

• Financing

• Veterinary or medical information

• Grooming liability waivers

• Marketplace integrations

• Employee portals

• International customers

additional disclosures and policies may be legally required.

References

The AI-related provisions above were drafted to align generally with publicly available AI usage and disclosure language reflected in Jobber's terms of Service and related AI platform standards. (getjobber.com)