Privacy Policy

Last Updated: May 18, 2026

Star Struck Grooming Salon ("Company," "we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, protect, and share your information when you use our website, services, messaging programs, booking systems, customer portal, AI-assisted tools, and related applications.

By using our services or communicating with us, you agree to the practices described in this Privacy Policy.

1. Business Information

Star Struck Grooming Salon
1411 Rimpau Ave, STE 115
Corona CA 92879
Phone: 951-738-8228
Email: starstruckgroomingsalon@gmail.com
Website: www.starstruckgrooming.com

2. Information We Collect

We may collect personal and business information from customers, website visitors, and users of our services.

Information we may collect includes:

Full name
Phone number
Email address
Mailing address
Billing information
Appointment and scheduling information
Service history
Payment information
Communication preferences
Device and browser information
IP address and website usage information
Photos, messages, or files voluntarily submitted
Customer support communications
AI chat or chatbot interactions
Call recordings or transcriptions where permitted by law

We may collect this information when you:

Schedule services
Fill out website forms
Contact us by phone, text, email, or chat
Subscribe to marketing communications
Use customer portals or online systems
Interact with AI-assisted systems or automated messaging tools
Make payments or request estimates

3. SMS and Messaging Program Information

Program Name

Star Struck Grooming Salon Customer Messaging Program

Types of Messages You May Receive

Customers who opt into SMS or messaging communications may receive messages related to:

Appointment reminders
Appointment confirmations
Scheduling updates
Service notifications
Estimates and invoices
Billing alerts
Customer support
Promotions and special offers
Follow-up communications
AI-assisted customer communications

Message Frequency

Message frequency may vary depending on your appointments, account activity, customer requests, and participation in promotions.

Message and Data Rates

Message and data rates may apply according to your mobile carrier plan.

4. How We Use Your Information

We use customer information for legitimate business purposes, including:

Scheduling and managing appointments
Providing requested services
Sending reminders, invoices, and updates
Processing payments
Responding to customer inquiries
Providing customer support
Maintaining customer records
Improving website performance and user experience
Operating AI-assisted communication systems
Fraud prevention and security monitoring
Marketing and promotional communications
Internal analytics and business operations
Legal compliance and recordkeeping

We may use artificial intelligence (AI), automation tools, analytics systems, and machine learning technologies to assist with customer communications, scheduling, support, operational improvements, and business management.

AI-generated responses may be automated and may not always be reviewed by a human before delivery.

5. How We Store and Protect Information

We take reasonable administrative, technical, and physical safeguards to help protect your personal information.

Security measures may include:

Secure cloud-based systems
Password-protected platforms
Restricted employee access
Encrypted payment processing
Firewall and cybersecurity protections
Secure third-party service providers
Industry-standard security practices

While we take reasonable steps to protect information, no system or electronic transmission can be guaranteed completely secure.

6. Information Sharing and Third Parties

We may share customer information with trusted third parties when necessary to operate our business and provide services.

Third parties may include:

Payment processors
Scheduling and CRM platforms
Jobber and related integrations
Cloud storage providers
Email and SMS communication providers
AI service providers
Customer support software
Marketing and advertising providers
Website hosting providers
Accounting or bookkeeping services
Legal or regulatory authorities when required by law

We do not sell customer personal information.

Information is shared only as reasonably necessary to:

Deliver services
Process transactions
Provide communications
Improve operations
Meet legal obligations
Maintain system security

Third-party providers may have their own privacy policies and data handling practices.

7. Customer Rights and Choices

Customers may request to:

Update or correct personal information
Access information we maintain about them
Request deletion of personal information where legally permitted
Withdraw consent to marketing communications
Opt out of SMS communications
Request additional information about our privacy practices

To make a request, contact us using the contact information listed in this Privacy Policy.

We may retain certain information when required by law, accounting obligations, fraud prevention, dispute resolution, or legitimate business purposes.

8. Opt-Out and Customer Assistance

SMS Opt-Out

You may opt out of text messages at any time by replying STOP to any message.

After opting out, you may receive one final confirmation text.

Help and Support

For assistance, reply HELP to any message or contact us at:

Phone: 951-738-8228
Email: starstruckgroomingsalon@gmail.com
Website: www.starstruckgrooming.com

9. Cookies and Website Tracking

Our website may use cookies, analytics tools, pixels, or similar technologies to:

Improve website performance
Analyze traffic and usage
Personalize user experiences
Measure marketing effectiveness
Support advertising and remarketing

You may adjust browser settings to limit or disable cookies.

10. Children’s Privacy

Our services are not directed to children under the age of 13.

We do not knowingly collect personal information from children.

11. Data Retention

We retain information for as long as reasonably necessary to:

Provide services
Maintain customer records
Comply with legal obligations
Resolve disputes
Enforce agreements
Maintain security and fraud prevention

Retention periods may vary depending on the type of information and applicable legal requirements.

12. Third-Party Websites and Services

Our website or communications may contain links to third-party websites or services.

We are not responsible for the privacy practices, security, or content of third-party sites.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

Updated versions become effective upon posting to our website.

Continued use of our services after changes are posted constitutes acceptance of the updated policy.

14. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact:

Star Struck Grooming Salon
1411 Rimapu Ave, STE 115
Corona CA 92879
Phone: 951-738-8228
Email: starstruckgroomingsalon@gmail.com
Website: www.starstruckgrooming.com

Important Notice

This template is provided for general informational purposes only and should be reviewed by a qualified attorney familiar with your state laws, privacy regulations, AI compliance requirements, SMS marketing laws, and business operations before publication.

Additional disclosures may be required depending on your services, business structure, location, advertising methods, AI usage, customer locations, and applicable laws.